Refund Policy – Axis Health and Safety Ltd
This Refund Policy explains how Axis Health and Safety Ltd handles payments, cancellations and refunds for our training courses.
By booking a course with Axis Health and Safety Ltd, you agree to the terms set out in this Refund Policy. These terms are designed to be fair to both learners and the business, while allowing us to plan and deliver high‑quality training safely and efficiently.
Course bookings and payment
Unless otherwise agreed in writing, payment for training is due in advance of the course start date. Your place on a course is only confirmed once payment has been received. Payment for a course does not guarantee that you will receive a certificate; you must meet the attendance and assessment requirements set out in our Terms and Conditions and, where applicable, the relevant PHECC Educational Standards.
Cancellations and refunds
If you are unable to attend a course you have booked, you must let us know as soon as possible. Where you give at least 3 days’ notice before the course start date, Axis Health and Safety Ltd will normally offer a refund or, where possible, transfer you to a later course date. If you fail to attend a course without giving at least 3 days’ notice, you may not be entitled to a refund. In exceptional circumstances (for example serious illness or bereavement), Axis Health and Safety Ltd may, at our discretion, review the facts and offer a full or partial refund or a transfer to another course date. If Axis Health and Safety Ltd has to cancel or reschedule a course, we will offer you the choice of a full refund or a transfer to an alternative date. We are not responsible for any additional costs you may incur such as travel, accommodation or staff cover.